Advancing Senior Care

AdvantAge Ontario’s three-day Annual General Meeting and Convention is a must-attend annual event for professionals who work in long term care. Click on the dates above to see the daily program, and click the toggle icon to read more about individual speakers.

8:30am – 12:30pm


Changing the Game in LTC – From Ambition to Reality
Pre-Convention Education – *A separate fee is required.

The slated redevelopment of tens of thousands of beds, the introduction of new beds, and new investments into community care open a window of opportunity in Ontario for how we think about and address the long-term needs of our aging population. It means breaking out of siloed thinking and building new supportive networks of care for seniors across a broader continuum. However, such changes can be impacted by legal, financial, structural and ideological rigidities that hamper innovation.

Join this full morning symposium as we ask how we can “change the game” and move relationship-centered, innovative long term care from ambition to reality. We’ll share visionary thinking around places of care that maximize health, comfort, wellness and independence while minimizing unnecessary transitions or restrictions that can inhibit vibrant living. We’ll discuss what’s possible now, how to overcome obstacles and leverage promising practices for the future. International, national and local examples addressing system capacity and individual need will be highlighted. Gain valuable insights into the key relationships, partnerships, and cross-sectoral arrangements necessary to offer broad-spectrum senior care, in spite of fragmented health systems.

Facilitator: Paul Williams, Professor Emeritus, Institute of Health Policy, Management and Evaluation, University of Toronto; Co-Chair, Canadian Research Network for Care in the Community
Lynn Calder, Executive Director, Assisted Living Southwestern Ontario
Suellen Betty, CEO, Sherbrooke Community Centre, Saskatoon
Akos Hoffer, CEO, Perley and Rideau Veterans’ Health Centre, Ottawa
Joanne Jackson, Administrator, Grandview Lodge, Dunnville

9:30am – 5:00pm


Long Term Care Governance and Leadership*
Pre-Convention Education – *Full/Provider Members Only

Boards and committees of management have unique and vital roles as stewards in long term care. In this era of transformation and heightened accountability, it is critical that governing bodies understand their legislative obligations, have the information they need for strategic decision making and have the capacity to shape and drive the vision for the organization.

Attend this unique session designed specifically to help not-for-profit long term care board and committee of management members in their leadership and oversight roles. Gain insights into the current long term care environment and understand the government’s expectations for the sector. Using panel presentations, case studies and interactive opportunities, we will look at key components of long term care through a governance lens, including legislative and legal obligations, service agreements, as well as funding and reporting. Provincial quality initiatives, working with LHINs, public relations and reputation management and the value of building community partnerships and other external relationships will also be covered. Come prepared to share your own experiences and learn from others’.

Robert Morton, Senior Advisor
Lisa Levin, CEO, AdvantAge Ontario
Kathy O’Brien, DDO Health Law
Polly Stevens, Vice-President Healthcare & Risk Management, Healthcare Insurance Reciprocal of Canada (HIROC)
Annette Down, Senior Healthcare Risk Management Specialist, HIROC
Dan Buchanan, Director, Financial Policy, AdvantAge Ontario
Brian Swainson, CEO, St. Luke’s Place
Nancy Coldham, Partner, CG Group

*Full/Provider Members Only

1:30pm – 4:00pm


Deep Dive – SOLD OUT
Cultivating Personal Resiliency in Challenging Times

Most of us have heard the maxim that in life, it’s not what happens to you that matters, but how you choose to respond. Knowing, however, can be easier than doing! Faced with competing priorities, limits on resources and a breakneck tempo in our work environments, we can find ourselves chronically overwhelmed, unhappy, unhealthy and with sinking morale. Learn to cultivate a deeper capacity for resiliency through skills to improve your stamina, flexibility (without compromising your values) and ability to bounce back from discouraging incidents. Our speakers, both experienced counsellors, will show you 12 rules to help you recover from the pace and surprises of your work life, how to practice mindfulness, develop a personal compass and create “life anchors” so that you stay rooted in the big picture. Using humour and common sense, they’ll discuss how to incorporate these tools for resiliency and renewal into your workday so that you become a “realistic optimist,” someone capable of staying purpose-driven, focused, positive and encouraging of others, despite what chaos may throw at you.

Dick O’Brien has been a therapist and trainer for 41 years. In that time, he has held senior management positions in government and business and has assisted corporations, school boards, hospitals and police departments with issues of stress, wellness, counselling and leadership

7:00pm – 8:30pm


Opening Keynote Wayne Lee
Set Your GPS for Success!

Your mind is capable of leading you anywhere. Fear, self-doubt, worries about how you will be perceived – these negative beliefs and attitudes can live in your subconscious and steer you away from reaching your goals. With humour and a little hypnosis (really!) Wayne Lee takes you on an inspiring ride to learn how to harness and direct the power of your inner GPS — your Great Programmable Subconscious. You’ll pick up positive programming tools to better handle stress and overcome negative, habitual thought patterns that act as roadblocks to productivity for you and your team. Wayne will reveal the three negative words that inhibit your success and equip you to meet your goals long-term by bringing your best self to all you do. Come for the fun and leave with a fresh perspective that can bring a lighter, more effective approach to realizing your vision at home and at work.

Wayne Lee is a peak performance coach to professionals of all kinds. His ability for seeing and acting on what’s possible started early through a childhood fascination with magic and visualization. He went on to become a five-time Canadian wrestling champion, honing techniques for harnessing the power of the subconscious mind to achieve his success. Named “Entertainer of the Year” for the Canadian Events Industry, he has shared his insights with thousands of enthusiastic audiences. He has worked as an educator and is a published author.

Advancing Senior Care

AdvantAge Ontario’s three-day Annual General Meeting and Convention is a must-attend annual event for professionals who work in long term care. Click on the dates above to see the daily program, and click the toggle icon to read more about individual speakers.

7:15am – 8:30am

Nursing and Food Services Breakfast
7:15am – 7:45am – Breakfast
7:45am – 8:20am – Keynote

Nurses and dietary services staff are invited to attend a special breakfast where you can connect with colleagues from across the province and engage in focused discussions on current issues from a clinical/nursing perspective. Delegates will be introduced to new member resources related to medical marijuana and participate in a discussion led by MediSystems Pharmacy on the storage, handling, administration and disposal of medical marijuana.

8:30am – 10:00am


Keynote: André Picard
Dispatches: A Journalist’s Insights into What’s Happening in Our Health Care System and Why

We know well the day to day realities of our health care system as they play out in long term care and seniors’ services. But how do they fit into the bigger picture in our province and country? How do political demands shape the care that is delivered in our communities, hospitals and long term care homes? Drawing on more than 30 years as a journalist covering Canadian health care, Globe and Mail columnist André Picard shares his insights into where we find ourselves and the forces at work within and behind this complex system. He’ll identify the challenges and opportunities he sees for improving the coordination and effectiveness of our health services, including the special role for community-based agencies. And he’ll address the question of how we can re-orient our attention and investments to building a true “health” system, rather than maintaining the illness-treatment system we have now.

André Picard is one of Canada’s foremost health and public policy commentators. He is the Globe and Mail’s health columnist, where he has been a staff writer since 1987. He is the author of five books, including Matters of Life and Death: Public Health Issues in Canada, and The Path to Health Care Reform: Policies and Politics. Named Canada’s top newspaper columnist by the National Newspaper Awards in 2010, he is also a past recipient of the Michener Award for Meritorious Public Service Journalism and the Centennial Prize of the Pan-American Health Association, among many other honours.

11:00am – 12:30pm


Using the NHS Sustainability Model for BSO Implementation – SOLD OUT
Workshop #1 (Care and Services)

  • Receive an overview of Britain’s National Health Service (NHS) Sustainability Model, a diagnostic tool used internationally to guide the implementation of effective and sustainable improvement initiatives.
  • Explore how this model was used in a variety of homes in the Central East Local Health Integration Network (LHIN) to integrate, build and sustain best practices promoted by the Behavioural Supports Ontario (BSO) program.
  • Hear the positive resident, staff and organizational outcomes that have resulted from these innovations and BSO implementation initiatives.

Janet Chee, Director of Resident Care, Yee Hong Centre for Geriatric Care, Toronto
Kylie Szczebonski, Administrator/Director of Care, OMNI Health Care Ltd./ Streamway Villa, Cobourg
Karen Lee-Boulton, Senior Manager Behavioural Supports Ontario, Central East LHIN

11:00am – 12:30pm


Civility in the Workplace: One Home’s Journey
Workshop #2 (Management and Operations)

  • Discover the processes that can lead to workplace cultural transformation and the value of a healthy workplace for capacity-building, staff satisfaction and employee retention.
  • Learn from the experience of one home that collaborated with staff members to successfully implement a Respectful Workplace Framework, building a culture based on respect and civility.
  • Receive tips and tools for moving a similar process forward in your organization.

Laura Holtom, Administrator, Wellington Terrace Long Term Care Home, Fergus
Patty Ridgeway, Nutrition Services Manager, Wellington Terrace Long Term Care Home, Fergus
Sue Schwartzentruber, Assistant Administrator, Wellington Terrace Long Term Care Home, Fergus
Sharone Bar-David, Author of Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility

11:00am – 12:30pm


International Dysphagia Diet Standardisation Initiative (IDDSI)– Improving Resident Safety
Workshop #3 – (Care and Services)

  • Learn how to use the IDDSI framework and descriptors developed by this important initiative, designed to create international standards for texture-modified food and thickened fluids for people with dysphagia.
  • See how the IDDSI standards correspond to Canadian terminologies and have a hands-on experience using its testing methods to determine where foods and drinks fit into its framework.
  • Discuss strategies and get resources for implementing the IDDSI standards in your organization, based on experiences from Canadian pilot sites and from around the world.

Peter Lam, RD, CFE, International Co-Chair, IDDSI

11:00am – 12:30pm


Seniors’ Campuses and Community Care Hubs: Opportunities for Collaboration
Workshop #4 (Integration and Collaboration)

  • Understand different innovative senior care models being developed in Ontario and the opportunities they may offer for your home or organization.
  • Hear preliminary findings from the Seniors’ Campus Research Project regarding key factors that influence the evolution and ongoing functioning of seniors’ campuses based on experiences to date.
  • Explore potential opportunities, limitations and solutions to promoting successful collaboration in the delivery of integrative care for seniors.

Carolyn Clubine, Healthcare and Seniors Services Consultant, Clubine Consulting
Frances Morton-Chang, CIHR Health Systems Impact Fellow, AdvantAge Ontario/University of Toronto

11:00am – 12:30pm


Assessing, Communicating and Preventing Workplace Violence
Workshop #5 (Management and Operations)

  • Learn how to recognize workplace violence, assess hazards and risk, and understand the importance of communicating potential risks for the protection of everyone.
  • Get an introduction to toolkits to support workplace and individual client risk assessments as well as a resource for establishing an alert system to communicate identified risks and action plans.
  • Hear how homes operated by one municipality have used one of these toolkits to guide a five-step approach to workplace violence risk assessments.

Tina Dunlop, Consultant, Public Services Health and Safety Association
Alifa Kara, Health and Safety Associate, Region of Peel

11:00am – 12:30pm


Mitigating the Risks in Risk Management: A Practical Approach – SOLD OUT
Workshop #6 (Management and Operations)

  • Identify and learn how to avoid potential pitfalls in the design and implementation of a risk management plan for the not-for-profit context.
  • Explore a practical approach to risk management, including general principles and what a risk management framework looks like.
  • Discuss some notable risk management successes and failures with the goal of “rightsizing” risk management to the needs of your organization.

John Risk, Partner, WeirFoulds LLP

11:00am – 12:30pm


Moving the Quality Agenda Forward: Changes to the Resident Quality Inspection Program
Workshop #7 (Care and Services)

  • Learn more about Bill 160 – the Strengthening Quality and Accountability for Patients Act — and how associated legislative and regulatory amendments will affect long term care homes and the Long-Term Care Home Quality Inspection Program.
  • Be informed about the Act’s consent-based confinement framework as well as compliance enforcement tools such as financial penalties and new provincial offences.
  • Hear data and analysis from the 2017 round of Resident Quality Inspections.

Karen Simpson, Director, Long-Term Care Inspections Branch, Ministry of Health and Long-Term Care
Stacey Colameco, Senior Manager, Compliance and Enforcement, Ministry of Health and Long-Term Care
Wendy Lewis, Senior Manager, Compliance and Enforcement, Ministry of Health and Long-Term Care
Lynne Haves, Senior Manager, Compliance and Enforcement, Ministry of Health and Long-Term Care
Michelle-Anne Hylton, Manager, Aging and Long-Term Care, Ministry of Health and Long-Term Care

11:00am – 12:30pm


Navigating Challenges and Conflicts in Substitute Decision-Making
Workshop #8 (Care and Services)

  • Understand the responsibilities of Substitute Decision Makers (SDM) when making health care decisions for an incapable individual.
  • Discuss situations where SDMs believe it is not possible or not in the incapable individual’s best interests to honour a wish specified while still capable.
  • Review options for health care practitioners if there are concerns the SDM may not be making good decisions for an individual or is not fulfilling their responsibility under the Health Care Consent Act.

Judith Wahl, Lawyer, Wahl Elder Law

12:30pm – 2:00pm

Lunch in the Tradeshow

2:00pm – 4:00pm

Member Issues Forum

The Member Issues Forum is an opportunity for members to raise and discuss their issues openly with the Association. We want to hear from you.

We anticipate some of the current topics might be:

  • Public Inquiry
  • Provincial Election
  • Provincial Budget

We look forward to lots of discussion.

2:00pm – 3:00pm


Better Hospital Transfers through Collaboration and Communication – SOLD OUT
Workshop #9 (Integration and Collaboration)

  • Learn how one home collaborated with its regional hospital system to implement a communication protocol for the appropriate, timely and successful transfer of all long term care residents in the region to and from hospital.
  • Discover how to gather and disseminate information for safe and effective transfers, including a tool to ensure consistency in the transfer of information and accountability, as well as a way to measure success.
  • Pick up practical tips for building productive relationships between hospitals and the long term care home sector.

Joy Misztal, Director of Resident Care, Niagara Region – Northland Pointe LTC Home
Leslie Hancock, Administrator, Niagara Region – Northland Pointe LTC Home
Shauna Speck, Clinical Manager, Emergency Department, Niagara Health Service, Welland Hospital Site

2:00pm – 3:00pm


Learning from RQI Dining Reports
Workshop #10 (Management and Operations)

  • Review three years of results from the Resident Quality Inspections (RQI) related to meals, snacks and dining.
  • Use examples of non-compliance found during inspections to identify potential risks in your home’s food-related activities and processes.
  • Get ideas for improvements and changes to enhance the dining experience for residents.

Alicia Marshall, Registered Dietitian, Ontario Long Term Care Action Group

2:00pm – 3:00pm


Implementing Ontario’s First Butterfly Home
Workshop #11 (Care and Services)

  • Hear results from the first home in Ontario to pilot the Butterfly Model, an innovative, person-centered approach that emphasizes the emotional care of people living with dementia.
  • Review the related transformations to physical space, staff training and change management strategies, as well as challenges and myths around implementation of person-centered approaches to dementia care.
  • Information will be shared about impacts on resident quality of life (e.g. reductions in falls, anti-psychotics, responsive behaviours), staff wellbeing, family satisfaction and tools used to measure them.

Mary Connell, Project Manager, Region of Peel
Catarina Versaevel, National Director, Dementia Care Matters Canada
Jessica Altenor, Administrator, Malton Village Long Term Care Centre, Region of Peel

2:00pm – 3:00pm


In Their Own Words: Care Plan “Personalization”
Workshop #12 (Care and Services)

  • Learn how one home adapted and personalized conventional care plans to better reflect the resident, their needs and preferences, leading to more effective therapeutic relationships.
  • Review Montessori principles for dementia and the related WOW model (Who is the person; Observations of the person; What do you need to do for them) that have guided the care plan adaptation.
  • Experience the differences in care plans through an interactive exercise and hear how to implement and sustain personalized plans in your home.

Kim Livingstone, RN, Grandview Lodge, Dunnville
Jennifer Jacob, Director of Nursing, Grandview Lodge, Dunnville

2:00pm – 3:00pm


Designing High Value Resident/Family and Employee Surveys -SOLD OUT
Workshop #13 (Management and Operations)

  • Recognize the links between key indicators for resident/family satisfaction and employee engagement.
  • Understand how one home has used this knowledge to align surveys for three groups – resident, family and employees – leading to more meaningful data.
  • See how this rich, integrated data can communicate and predict change as well as contribute to better informed decisions and more targeted strategies.

Ivan Ip, Executive Director, Yee Hong Centre for Geriatric Care, Toronto
Gary Sumner, Chief, Human Resources and Organizational Development, Yee Hong Centre for Geriatric Care, Toronto

3:00pm – 3:30pm


3:30pm – 4:45pm


Beyond Performance Appraisals: Using “Rounding with Staff”
Workshop #14 (Management and Operations)

  • Identify why standard performance appraisals can be ineffective and lack value in the long term care labour environment.
  • Get details on the “Rounding with Staff” model, used in three homes to to enable managers to better engage, listen to, support, communicate with and build relationships with staff through coaching-style conversations held in the employee’s everyday work setting.
  • Hear how this model has provided actionable information for managers, led to happier staff and helped to mitigate liability risk for the minority of employees requiring corrective action.

Shelley Sheedy, Director of Long-Term Care, County of Renfrew
Mike Blackmore, Administrator, Miramichi Lodge, Pembroke
Kerry Tubman, Manager of Resident Care, The Perley and Rideau Veterans’ Health Centre, Ottawa

3:30pm – 4:45pm


Stronger Together: Redevelopment Partnerships
Workshop #15 (Integration and Collaboration)

  • Hear three perspectives on campus of care redevelopment projects: a municipal long term care home with community hub, an urban seniors’ campus, and a rural seniors’ village.
  • Learn how these partnerships facilitated additional benefits, such as the ability to purchase land, and what’s involved in creating and sustaining these relationships.
  • Explore the different design approaches used to address local contexts and meet stakeholders’ diverse needs.

Facilitator: Carolyn Clubine, Senior Services Consultant, Clubine Consulting
Riaz Shaikh, Manager, Environmental Services, Kipling Acres Long-Term Care, Etobicoke
Edward Applebaum, Principal, Montgomery Sisam Architects
Sue Graham-Nutter, CEO, The Rekai Centres, Toronto
Heather Tremain, CEO, Options for Homes
Katrin Spencer, Project Manager, Arnprior Regional Health
Eric Hanna, President and CEO, Arnprior Regional Health

3:30pm – 4:45pm


Chronic Mental Stress: Bridging the Care Gap for Workers
Workshop #16 (Management and Operations)

  • Get informed about changes to WSIB policies regarding chronic mental stress for workers and what they mean for your organization.
  • Learn innovative approaches, including digital technologies, that can be used to overcome barriers to assessment and treatment as well as supporting stay-at-work and return-to-work plans.
  • Hear about prevention-focused steps that can be taken to address chronic mental stress and resources and tools available to promote a mentally healthy and productive workplace.

Peter Farvolden, C.Psych., Clinical Director, BEACON – CBT Associates
Ann Morgan, Workplace Mental Health and Disability Management Solutions Lead, BEACON – CBT Associates
Kim Slade, Director, Emerging Markets and Commercialization, Public Services Health and Safety Association

3:30pm – 4:45pm


Creating a Culture of Engagement with Clients, Residents and Families
Workshop #17 (Care and Services)

  • Explore best practices in engaging clients/residents and families in decision-making and see a broader vision for what client/resident/family partnerships can look like.
  • Hear from presenters about their own experiences integrating clients, residents and families into meaningful processes such as governance, planning and service delivery, as well as standards development and a pilot project involving them in healthcare quality assessment.
  • Discuss enablers and challenges to developing meaningful partnerships and share best practice experiences.

Pamela Naymark, Client Engagement Lead, Accreditation Canada
Mario Di Carlo, Client Surveyor

3:30pm – 4:45pm


Partnership for Comprehensive Management of LTC Residents with BPSD – SOLD OUT
Workshop #18 (Care and Services)

  • Find out about an innovative clinical program developed through a hospital-long term care (LTC) research partnership to improve care for residents with behavioural and psychological symptoms of dementia (BPSD).
  • Understand strategies for the optimal management of BPSD and how the partnership initiative has incorporated these through improved linkage, communication, coordination and refinement of services/resources, staff education and other activities.
  • Review recently-compiled results of a study showing the positive long-term effects of this project, including lower RAI-MDS scores, as well as insights from the collaboration experience.

Sheelagh Willett, Nurse Practitioner, Seniors Health, Nurse-Led Outreach Team, William Osler Health System
Khanh Dang, Research and Policy Analyst, Regional Municipality of Peel

3:30pm – 4:45pm


MAID and Advance Consent – SOLD OUT
Workshop #19 (Care and Services)

  • Participate in a discussion about whether medical assistance in dying should be available to incapable residents with dementia who, when capable, requested it through advance consent.
  • Delve into the complexities of this question to consider issues of dignity, access, capacity, undue influence, safeguards, and the impact of progressing dementia on advance consent.
  • Consider how these issues may play out in clinical and other contexts.

Shanaaz Gokool, CEO, Dying With Dignity Canada
Sandy Buchman, Palliative Care Physician, Temmy Latner Centre for Palliative Care, Toronto
Judith Wahl, Lawyer, Wahl Elder Law


Banquet Evening

Advancing Senior Care

AdvantAge Ontario’s three-day Annual General Meeting and Convention is a must-attend annual event for professionals who work in long term care. Click on the dates above to see the daily program, and click the toggle icon to read more about individual speakers.

7:30am – 8:45am

Annual General Meeting Breakfast

9:00am – 10:00am


Acknowledging Grief: How to Support Front-Life Staff Working in LTC
Workshop #20 (Governance and Leadership)

  • Understand the impacts and manifestations of “disenfranchised” staff grief; when grief goes unacknowledged and unsupported because loss is considered “part of the job.”
  • Discuss a range of strategies to acknowledge staff grief and meet varied and diverse needs through ritual, educational and procedural approaches.
  • See how these tools can foster deeper resiliency, increased self-awareness, and more robust support systems for front-life staff providing compassionate care at the end of life.

Jessie Stephenson, Spiritual Care Worker, Perley and Rideau Veterans’ Health Centre , Ottawa

9:00am – 10:00am


Innovations in Housing Stability for Frail Seniors: Spruce Corners
Workshop #21 (Integration and Collaboration)

  • Learn about Spruce Corners, an innovative eight-bed social housing project for frail seniors whose successful model of pooled homecare to allow for full-time staff is being adapted into an 81-bed residence.
  • Understand the concept of stability within the social housing context and see examples of how that is reflected through innovations from across Ontario.
  • Hear how innovations like Spruce Corners can be adapted in different contexts.

Michelle Coombs, Manager, Education and Member Services, Ontario Non-Profit Housing Association
Darlene Cook, CEO and General Manager, Peterborough Housing Corporation

9:00am – 10:00am


Extraordinary Steps: What’s Unique about Falls and Falls Prevention in Advanced Dementia
Workshop #22 (Care and Services)

  • Learn the risk factors for falls among older adults with advanced dementia, including cognitive and behavioural factors, based on a multidimensional and dynamic framework.
  • Appreciate why common falls prevention approaches may have unintended consequences for this particular population.
  • Discuss challenges in balancing safety and autonomy for these adults and falls prevention approaches aimed at resolving that tension.

Andrea Iaboni, MD, Assistant Professor, Department of Psychiatry, University of Toronto and Clinician-Investigator, Geriatric Rehabilitation Program, Toronto Rehabilitation Institute

9:00am – 10:00am


Patient Ombudsman: Year One in Review
Workshop #23 (Governance and Leadership)

  • Hear directly from Ontario’s Patient Ombudsman about their work from the past year.
  • Get highlights from the Patient Ombudsman’s annual report, including the nature of and efforts to resolve complaints about community care services and long term care homes.
  • Learn about the office’s new, three-year strategic plan and future areas of focus.

Craig Thompson, Executive Director, Patient Ombudsman office

9:00am – 10:00am


Consent, Confinement and Resident Rights
Workshop #24 (Care and Services)

  • Receive an overview of recent amendments to the Long-Term Care Homes Act concerning confinement, rights and procedural protections, as well as the need for and benefits of this legislated framework.
  • Understand the common law duty to protect, including when and how it applies, how it has been used in long term care homes and risks associated with its use to confine residents.
  • Review changes to the Health Care Consent Act and understand the appeals process to the Consent and Capacity Board.

Jane Meadus, Staff Lawyer and Institutional Advocate, Advocacy Centre for the Elderly (ACE)

9:00am – 10:00am


Preparing for Recreational Cannabis Legalization
Workshop #25 (Management and Operations)

  • Get an overview of provincial and federal legislation pertaining to recreational cannabis use and learn what it means for your staff and residents.
  • Understand what policies need to be put in place as legalization comes into effect.
  • Receive tips on how to minimize potential legal as well as health and safety risks that may be raised in your organization due to legalization.

Adeeba Ahmed, Health and Safety Consultant, Public Services Health and Safety Association
Stefanie Di Francesco, Associate, Employment and Labour Relations Group, McMillan LLP

9:00am – 10:00am


The Person-Centered Approach to Enjoyable Meals
Workshop #26 (Care and Services)

  • Learn how to make mealtimes more person-centered and less institutional using a research-based staff and caregiver education program.
  • Find out how two versions of an education program were implemented, despite significant challenges to innovation.
  • Leave with practical tools, strategies, and interventions for bringing a similar culture change to your home.

Mary Schulz, Director, Information, Support Services and Education, Alzheimer Society of Canada
Heather Keller, Schlegel Research Chair, Nutrition and Aging, University of Waterloo

10:00am – 10:45am

Break/Hotel Check Out

10:45am – 12:00pm


Options, Limits and Obligations for Addressing Resident Behavioural Issues
Workshop #27 (Management and Operations)

  • Familiarize yourself with what questions to consider and how to identify when behaviour becomes a legal issue in seniors’ housing and long term care settings.
  • Explore options and strategies for addressing behaviour and balancing competing interests and obligations (towards the individual, other residents and staff) under applicable pieces of legislation.
  • Hear how these situations have been addressed by tribunals and courts to gain practical insights into how to manage them.

Katie Douglas, Lawyer, Iler Campbell LLP
Michael Hackl, Lawyer, Iler Campbell LLP

10:45am – 12:00pm


Developing Clinical Guidelines for Substance Use Disorders in Older Adults
Workshop #28 (Care and Services)

  • Learn about the incidence, prevalence and risks associated with alcohol, benzodiazapine, cannabis and opioid use disorders in older adults.
  • Review and give feedback on draft clinical guidelines for supporting and caring for these disorders.
  • Find out about community resources that can assist older adults and their caregivers in the early detection and prevention of substance use disorders.

Dr. David Conn, Vice-President of Education, Baycrest Health Sciences
Dr. Jonathan Bertram, Staff Physician, Centre for Addiction & Mental Health
Marilyn White-Campbell, Geriatric Addictions Consultant, St. Joseph’s Health Center, Guelph & COPA/Reconnect

10:45am – 12:00pm


Strategic Financial Management for Non-Profit Organizations
Workshop #29 (Management and Operations)

  • Hear planning, monitoring and reporting ideas for gaining a complete picture of your organization’s financial standing in an environment where preventing budget shortfalls – and underspending — is critical.
  • Get strategies to ensure that your program managers are spending the maximum allowable amount within the budgetary envelope without exceeding it.
  • Discuss common cash flow pitfalls and how to plan for long term projects such as capital redevelopment.

Stefanie Gause, Senior Human Services Solutions Consultant, Sparkrock
Betty Ferreira, Strategist, ReStructure Consulting

10:45am – 12:00pm


Seniors’ Housing Design, Trends and Tools
Workshop #30 (Integration and Collaboration)

  • Get an update on current trends and how to assess and plan projects for the seniors’ housing market from the Canada Mortgage and Housing Corporation (CMHC).
  • Explore innovative housing models to support aging in place and receive tips on housing planning for those living with dementia.
  • Learn about federal affordable housing programs that can assist with consulting and design costs as well as CMHC resources addressing accessible and adaptable design concepts.

Jamie Shipley, Knowledge Transfer Consultant, CMHC
Arlene Etchen, Knowledge and Transfer Consultant, CMHC

10:45am – 12:00pm


Lessons from the Coroner’s Office for Improving Resident Care
Workshop #31 (Care and Services)

  • Review the coroner’s role under Ontario’s Coroners Act and the purpose behind coroner investigations and reviews of the deaths of elderly persons, including long term care residents.
  • Examine statistics related to deaths investigated in long term care homes.
  • Join an informed discussion of the 2016 annual report from the coroner’s Geriatric and Long-Term Care Review Committee to understand what lessons can be learned from the reviews and findings pertinent to long term care staff.

Roger Skinner, MD, Regional Supervising Coroner, Committee Chair

10:45am – 12:00pm


Integration across the Care Continuum: A Legal Perspective
Workshop #32 (Integration and Collaboration)

  • Receive an overview of models of service integration in community hubs and campuses of care.
  • Discuss enterprise risk factors when setting up community hubs.
  • Explore approaches to integration risk management and mitigation that facilitate good governance and effective relationships.

Karima Kanani, Partner, Miller Thomson LLP

12:15pm – 2:30pm

Closing Lunch and Awards