Date

Workshop #

Time

Presentation title

Wednesday, April 19, 2017

Pre-Con A

8:30am - 12:30pm

Step Up! Mastering the Incivility Challenge

We’ve probably all seen its signs at one time or another: the eye-rolling, belittling of others’ experience or skills, dismissive body language, excessive sarcasm and chronic “attitude.” The negative effects of workplace incivility go to the heart of service delivery in seniors’ care. Reduced collaboration, decreased performance and damage to your organization’s reputation can all occur when co-workers fail to treat one another with respect. Yet its ambiguous nature – sometimes fleeting, sometimes entrenched – can make it difficult to tackle. Become equipped to recognize and address the roots and symptoms of workplace incivility through an interactive session that will motivate you to feel, think and, most of all, act differently towards it.

Sharone Bar-David brings her background as a lawyer, social worker and author of Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility to help you get a clear handle on what workplace incivility is and how to recognize its manifestations. Be challenged to understand the real impacts of incivility and what you are accountable for as a leader. Specific strategies such as the “Banner Test” for identifying when behaviour has crossed the line and “Mind the Broken Window” for mobilizing you into action will give you clear approaches for constructively addressing incivility. We’ll take an honest look at our own behaviour as leaders and leave feeling motivated to better model civility in our workplaces.

Sharone Bar-David, President, Bar-David Consulting

 

Pre-Con B

9:30am - 6:30pm

Long Term Care Governance and Leadership (Board and Committee Management)

 

Boards and committees of management have unique and vital roles as stewards in long term care. In this era of transformation and heightened accountability, it is critical that governing bodies understand their legislative obligations, have the information they need for strategic decision making and have the capacity to shape and drive the vision for the organization.

Attend this unique session designed specifically to help not-for-profit long term care board and committee of management members in their leadership and oversight roles. Gain insights into the current long term care environment and understand the government’s expectations for the sector. Using panel presentations, case studies and interactive opportunities, we will look at key components of long term care through a governance lens, including legislative and legal obligations, service agreements, as well as funding and reporting. Provincial quality initiatives, working with LHINs, public relations and reputation management and the value of building community partnerships and other external relationships will also be covered. Come prepared to share your own experiences and learn from others’.

Robert Morton, Board Chair, North Simcoe Muskoka Local Health Integration Network

Dan Buchanan, Director, Financial Policy, OANHSS

Nancy Coldham, Partner, CG Group

Catharine Gapp, Chief Executive Officer, OANHSS

Kathy O’Brien, Lawyer, DDO Health Law

Brian Swainson, Chief Executive Officer, St. Luke’s Place, Cambridge

Wednesday, April 19, 2017

Deep Dive

3:30pm - 5:00pm

I'm Still Here: A Special Journey Through Dementia - Theatrical Performace

 

Research meets art in this theatrical exploration of the dementia journey. I’m Still Here is a 50-minute play based on more than a decade of studies with individuals and their families by York University nursing researchers Gail Mitchell and Christine Jonas-Simpson. Through collaboration with playwright Vrenia Ivonoffski, their findings and the words of their research subjects were translated into dramatic form, brought to life by actors at Ryerson University’s Act II Studio, a theatre school for people 50+. The play debuted in 2004 through the University of Waterloo’s Murray Alzheimer Education Research Program under the direction of Dr. Sherry Dupuis.

This powerful presentation illuminates the progression and realities of living with Alzheimer’s disease and related dementias from the perspective of those with the condition and their family partners in care. By placing important aspects of this journey under the spotlight, this sensitive but upbeat production aims to help caregivers better understand the person with dementia’s everyday experience so that they can reduce unnecessary suffering and make their interactions as productive and meaningful as possible.

I’m Still Here will be presented by the Estelle Craig Act II Studio and will be followed by a discussion with the actors. Drs. Jonas-Simpson and Dupuis will facilitate a reflection and discussion on new possibilities for enhancing dementia care.

Johnathan Bertram, MD, Addiction Medicine, Centre for Addiction and Mental Health

Audrey Devitt, Geriatric Systems Coordinator, Canadian Mental Health Association, Waterloo Wellington Dufferin

 

Brand Launch & Opening Keynote

7:00pm - 8:30pm

The Happiness Equation

Thursday, April 20, 2017

Keynote

8:30am - 10:00am

The Power of Branding

 

Workshop #01

11:00am - 12:30pm

Managing Transitions into LTC for Residents with Addictions and Dementia

(Care and Services)

• Find out about a collaborative project to support the safe and effective transition of older adults with dementia and active substance use disorders into long term care.

• Discuss best practices for assessment and treatment of concurrent disorders in older adults, including guidelines for smoking cessation, alcohol and opiate withdrawal.

• Case studies will be presented to highlight how addictions can be managed medically in long term care, including through the use of pharmacotherapy.

Marilyn White-Campbell, Geriatric Addiction Specialist, Community Outreach Programs in Addictions; Reconnect; St. Joseph’s Health Centre Guelph

Johnathan Bertram, MD, Addiction Medicine, Centre for Addiction and Mental Health

Audrey Devitt, Geriatric Systems Coordinator, Canadian Mental Health Association, Waterloo Wellington Dufferin

 

Workshop #02

11:00am - 12:30pm

Successful Dining for Residents with Responsive Behaviours

(Care and Services)

• Review types of dementia and triggers of responsive behaviours to understand the interventions that can address them.

• Explore what contributes to responsive behaviours in the dining room, such as the loss of purposeful movement.

• Acquire practical techniques and evidence based guidelines that can reduce responsive behaviours for residents in the dining room, improve their interactions with caregivers and enhance their experience.

Twinkle Patel, RD, RAC-CT, Corporate Dietitian Consultant, Seasons Care

Teresa Tibbo, RPN, Quality Coordinator and Staff Educator, Parkview Manor Health Care Centre, Chesley

 

Workshop #03

11:00am - 12:30pm

Risk-based Compliance and Inspection Program: Ministry Updates and Analysis

(Management and Operations)

• Get an overview of key data from inspections under the Long-Term Care Homes Quality Inspection Program and how the Ministry uses the data. Also understand the data elements the Ministry relies on to assess a home’s level of risk.

• Listen to proposed changes to the Ministry’s enforcement options in order to improve the inspections process and discuss the riskbased approach used.
• Have an opportunity to ask questions and dialogue with Ministry officials.

Karen Simpson, Director, Long-Term Care Inspections Branch, Ministry of Health and Long-Term Care

Mary Nestor, Senior Manager, Compliance and Enforcement, Ministry of Health and Long-Term Care

Stacey Colameco, Senior Manager, Compliance and Enforcement, Ministry of Health and Long-Term Care

 

Workshop #04

11:00am - 12:30pm

An Integrated Care Approach to Managing Responsive Behaviours

(Integration and Collaboration)

• Learn how to develop interdisciplinary strategies to support staff in identifying, reducing and managing responsive behaviors through best practice interventions.

• Find out about the measures taken by one home, with no additional funding, to achieve improvements in quality of care for residents with responsive behaviours, including an interdisciplinary approach and all-female dementia unit.

• See results of this intervention, including significantly below-average use of antipsychotics, improved outcome scores and no sexual behaviour incidents.

Sandy Bassett, Chief Executive Officer,The Wexford Residence, Scarborough

Lynne Anderson, Clinical Consultant Pharmacist, Medical Pharmacies Group Ltd.

Wayne Connelly, Director of Programs and Support Services and BSO Lead, The Wexford Residence, Scarborough

Fida Al-Khatib, RN, Nurse Manager,The Wexford Residence, Scarborough

 

Workshop #05

11:00am - 12:30pm

Physical Environments and Quality of Life: Research Insights

(Care and Services)

• Explore research findings on long term care physical design and its impact on the wellbeing of residents and staff.

• Specific topics include: size of spaces and their relationships to each other; integration of nursing stations; dining room structure and food enjoyment; locks and doors and;impacts of smaller features such as lighting and furniture styles.

• Gain insight into what can be learned from other jurisdictions’ physical environments and the importance of taking contexts and populations into account when incorporating promising practices.

Jacqueline Choiniere, Associate Professor, York University

Susan Braedley, Associate Professor, Carleton University

Tamara Daly, Associate Professor and Director, YorkU Centre for Aging Research and Education, York University

Ruth Lowndes, Research Associate, York University

James Struthers, Professor Emeritus, Trent University

 

Workshop #06

11:00am - 12:30pm

Managing Risk for Successful Capital Projects

(Management and Operations)

• Explore best practices for risk mitigation and hear how one member is managing risk in their home’s redevelopment project.

• Gain insight into how to identify, categorize and respond to risk at each stage of a project.

• Understand how to assemble and implement an effective risk management plan as well as a “risk register” to track and respond to risk; a template will be shared.

Alison Wesley-James, Healthcare Lead and Senior Project Manager, Colliers Project Leaders

Trisha Sammon, Chief Executive Officer, Valley Manor Inc., Barry’s Bay

 

Workshop #07

11:00am - 12:30pm

Hiring, Motivating and Mentoring Millennials And All Other Generations

(Management and Operations)

• Gain insight into how to communicate with, motivate and mentor millennials as well as other employees.

• Discover a more effective approach to screening and interviewing job candidates that assesses them not only on their hard skills but also on the soft skills and values that are important to your organization.

• Hear about new ways to support teamwork and collaboration, leading to more productive, creative and happy workplaces.

Bruce Mayhew, President, Bruce Mayhew Consulting

 

Workshop #08

11:00am - 12:30pm

Developing an Effective RFP

(Management and Operations)

• Refine your knowledge of RFP best practices and directives for publicly-funded organizations, including Ontario’s Broader Public Sector Procurement Directive.

• Get a detailed review of the major components needed for an effective RFP, such as what to consider in the definition and development of requirements,

establishment of selection criteria and payment structures and key terms and conditions for the resulting contract.

• Receive tools to take with you, links to additional resources and have an opportunity to ask questions in order to help with your future procurement activities.

Steve Johnston, Managing Director, RFP Solutions

Cathryn Kallwitz, Director, Operations, RFP Solutions

    12:30pm – 2:00pm Lunch in the Tradeshow
Thursday, April 20, 2017   2:00pm - 4:00pm

Member Forum - The Evolving State of Seniors' Campuses: Where To Next?

 

One of the major thrusts in OANHSS’ Provincial Budget submission this year is the need for government to support and facilitate seniors’ campuses. These somewhat overlooked service models hold major promise from a number of perspectives. They can decrease demand for long term care, improve service quality and system responsiveness, as well as sustain or improve the overall quality of health and social wellbeing of seniors.

This special two-hour session will provide a forum for a discussion of members’ experiences in developing and managing seniors’ campuses. Member presentations will be followed by a discussion of the benefits, challenges and future of seniors’ campuses with leading researchers and government decision-makers.

Subject matter will include:

• Relationship of seniors’ campuses with the local community.

• Impediments to service access within seniors’ campuses.

• Outcome and other quality improvements for seniors and the seniors’ care system.

• Policy and program innovations that could enhance the operational effectiveness of seniors’ campuses.


Terrance Sullivan, Principal, Terrence Sullivan & Associates

Nancy Lytle, Assistant Deputy Minister, Policy and Transformation, Ministry of Health and Long-Term Care

Karen Pitre, Special Advisor to the Premier on Community Hubs

Akos Hoffer, Chief Executive Officer, Perley and Rideau Veteran’s Health Centre

Carolyn Clubine, Seniors Services Consultant

Jane Sinclair, General Manager, Health and Emergency Services, County of Simcoe

Colleen Maxwell, Professor, Schools of Pharmacy and Public Health & Health Systems - University of Waterloo

 

Workshop #09

2:00pm - 3:00pm

Play with Purpose: An Engagement Tool for People with Dementia

(Care and Services)

• Learn about Play Intervention for Dementia (PID), a play-based approach that applies concepts of neuroplasticity and behaviour motivation to help dementia-affected seniors with brain stimulation, engagement and synchronization.

• See how PID is implemented at Yee Hong’s day programs, including how staff, volunteers and caregivers are trained to choose, plan and facilitate play and game activities.

• Get tips for bringing PID back to your organization’s setting.

Kwong Y. Liu, Executive Director, Social Services, Yee Hong Centre for Geriatric Care

A. Ka Tat Tsang, Professor, Factor-Inwentash Faculty of Social Work, University of Toronto

William Leung, Senior Coordinator, Services Development, Yee Hong Centre for Geriatric Care, Scarborough

Andy Leung, Senior Program Coordinator, Yee Hong Centre for Geriatric Care, Mississauga

 

Workshop #10

2:00pm - 3:00pm

Ethical Nutrition Dilemmas in LTC: Tools and Resources

(Care and Services)

• Understand how decisions around appropriate nutrition intervention increasingly have an ethical dimension requiring careful consideration by the whole care team.
• Walk through several common ethical dilemmas faced in nutrition decisions and the processes used to address them.

• Be introduced to decision-making tools and resources that you can use to work through ethical matters involving  eating and nutrition in your home.

Sarah Faulds, RD, Director, Barker Blagrave & Associates

Julie Urbshott, RD, Director, Barker Blagrave & Associates

Paula Blagrave, RD, Director, Barker Blagrave & Associates

 

Workshop #11

2:00pm - 3:00pm

Seven Steps to a Super LGBTQ-Inclusive Organization

(Care and Services)

• See how to recognize and respond to different forms of LGBTQ discrimination during this engaging, interactive session.

• Gain a better understanding of the lived realities of LGBTQ older adults and how to better serve this community.

• Leave with a set of strategies you can implement in your own organization to help make LGBTQ people feel more welcome, included and visible.

Martin Krajcik, Trainer, Senior Pride Network

Robert Nelder, Trainer, Senior Pride Network,Toronto

Shoshana Pellman, Trainer, Senior Pride Network Toronto

Lezlie Lee Kam, Director, Senior Pride Network

Phillip Allard, Social Worker Counsellor, True Davidson Acres, Long-Term Care Homes and Services, City of Toronto

Anthony Mohamed, Senior Specialist, Equity & Community Engagement, Quality & Performance, St. Michael's Hospital

 

Workshop #12

2:00pm - 3:00pm

RAI 2.0: Truth, Rumours and Misconceptions

(Management and Operations)

• Engage in an interactive discussion of myths and realities around the use of RAI-MDS data to inform clinical and operational decision-making.

• Strengthen your care planning process by learning how to look beyond RAI-MDS indicators to gauge the true impact of operational and service changes on resident care.

• Explore how to build a more coordinated, comprehensive and interdisciplinary RAIMDS approach to care.

Soo Ching Kikuta, Director, Resident Care and Services, Long-Term Care Homes and Services, City of Toronto

Tyler Barill, RAI Coordinator, Long-Term Care Homes and Services, City of Toronto

Pauline Robert, RAI Coordinator, Long-Term Care Homes and Services, City of Toronto

Rose Mao, RAI Coordinator, Long-Term Care Homes and Services, City of Toronto

 

Workshop #13

2:00pm - 3:00pm

Family Matters: Collaborating with Families and Family Councils

(Integration and Collaboration)

• Get practical and actionable approaches to effectively communicate and collaborate with residents’ families and Family Councils.

• Understand the role of staff in working with families and Family Councils.

• Discuss the Long-Term Care Homes Act as it pertains to family involvement via Family Councils as well as case studies highlighting common challenges and leading practices in long term care family engagement.

Samantha Peck, Director, Communications and Education, Family Councils Ontario

 

    3:00pm - 3:15pm Break
 

Workshop #14

3:15pm - 4:00pm

Delivering Linguistically-Sensitive Long Term Care

(Care and Services)

• Review evidence that links linguistic barriers with patient safety.

• Examine self-assessment tools created through a collaborative project to help homes plan for and provide health and social services to residents facing linguistic barriers.

• Hear the experience of one home that used these tools to create actionable goals leading to service improvements for its francophone residents.

Genevieve Martin, Director, Canadian Accreditation, Accreditation Canada

Margaret Aerola, Administrator, Bendale Acres, Long-Term Care Homes and Services, City of Toronto

 

Workshop #15

3:15pm - 4:00pm

Engaging Staff for Quality Care

(Management and Operations)

• Hear about quality improvement initiatives intended to meet the Excellent Care for All Act goal of high-quality, patient-centered care which created more effective teams across four homes as an unplanned but welcome byproduct.

• Find out how the “lean” approach to standardization was applied to get employees engaged with the initiatives, such as using value stream mapping to help them design sustainable standard procedures for meeting quality improvement goals.

• Learn about the ethical framework created to guide employees in ethical decision making and the steps to take when additional support is needed.

Asa Klint Piggott, Coordinator, Research and Project Management, County of Simcoe

Merideth Morrison, Director of Performance, Quality and Development, Health and Emergency Services, County of Simcoe 

 

Workshop #16

3:15pm - 4:15pm

Practical and Legal Considerations for Medical Cannabis Use

(Care and Services)

• Explore a brief history of the regulation of medical cannabis, including the legal framework for its use, enacted in Canada in August 2016.

• Understand who may legally obtain and use medical cannabis.

• Examine the practical and risk implications for long term care homes and other health care organizations whose residents or clients may wish to use medical cannabis.

Mary Jane Dykeman, Partner, DDO Health Law

Simmie Palter, Senior Health Law Counsel, DDO Health Law

 

Workshop #17

3:15pm - 4:15pm

What’s Happening in Our Dining Rooms? A Review of RQI Findings

(Care and Services)

• Review the results of 2015 and 2016 RQIs as they relate to resident meals, snacks and dining.

• Hear about food and nutrition-related activities and processes that did not meet provincial regulations during inspections.

• Use this valuable information to identify and correct potentially problem areas in your own home.

Dale Mayerson, RD, Co-chair, Ontario Long Term Care Action Group, Dietitians of Canada

 

Workshop #18

3:15pm - 4:00pm

Community Paramedicine Initiative: Supporting Seniors in Social Housing

(Care and Services)

• Gain insight into the health issues of vulnerable seniors living in social housing.

• Learn about the Community Paramedicine at Clinic program (CP@Clinic) which uses paramedics to deliver targeted health education for residents of subsidized seniors’ housing, with linkages to primary care physicians and local health promotion resources.

• Hear results from a randomized control trial of this intervention’s impact on residents’ health outcomes and reduced EMS call rates.

Gina Agarwal, Family Doctor and Associate Professor, Department of Family Medicine, McMaster University

  Banquet Evening 6:15pm-10:30pm The Big Easy Banquet

Friday, April 21, 2017

Workshop #19

9:00am - 10:00am

Accessing Residents’ Health Records for Better Care

(Integration and Collaboration)

• Increase your understanding of eHealth Ontario’s Connecting Ontario program and get your questions answered.

• Understand how eHealth Ontario’s ONE® ID identity and access management system can help your home coordinate access to health information.

• Gain insights into the benefits of the long term care eConnect program and how it is rolling out across Ontario.

Angela Lianos, Director, Account Management, Provincial Accounts, eHealth Ontario

Dean Jin, Project Manager and Agreements Coordinator, LTC eConnect, Ontario Long Term Care Association

Amy Pinard, Assistant Director of Care, Nithview Community, New Hamburg

Jane Joris, General Manager, Long Term Care Division, County of Lambton

 

Workshop #20

9:00am - 10:00am

Aging Tenants and Diminished Capacity: The Legal Framework

(Governance and Leadership)

• Understand the role of the housing provider in situations of diminished capacity in older tenants.

• Learn a practical approach to working through capacity issues as they arise.

• Get answers to important questions, such as what is the meaning and spectrum of “capacity,” who qualifies as a substitute decision maker and what are the rules around disclosure of personal information.

Lauren Blumas, Lawyer, Iler Campbell LLP

 

Workshop #21

9:00am - 10:00am

Medical Assistance in Dying: Provincial and Personal Perspectives

(Management and Operations)

• Receive a provincial update on how medical practitioners, health care workers and their organizations have implemented medical assistance in dying since its legalization in June 2016.

• Hear about next steps for implementation to be taken by the province.

• Reflect on the personal, human element of this journey as shared by a family member of a long term care home resident who requested an assisted death.

Sean Court, Director, Strategic Policy Branch, Strategic Policy and Planning Division, Ministry of Health and Long-Term Care

Katherine Rannie, Administrator, The Pines Long Term Care Home

Kai Rannik, family member of former long term care resident

 

Workshop #22

9:00am - 10:00am

Fewer Injuries, Less Lost Time: Achieving a Safety Culture

(Management and Operations)

• Review results of a project that has seen a heightened culture of safety and an 85 per cent reduction in time lost due to worker injuries at eight Niagara region homes.

• Hear how this project was initiated through the provincial Road to Zero program, how it was implemented through a shared accountability model and the critical role played by leadership.

• Tools and strategies from this project will be shared to help other homes implement similar initiatives.

Kim Eros, Administrator, Central Support Services, Niagara Region

Rachel Hollingsworth, Health and Safety Program Advisor, Niagara Region

Trevor Ward, Corporate Health and Safety Advisor, Niagara Region

 

Workshop #23

9:00am - 10:00am

Advance Care Planning: Are You in Compliance?

(Care and Services)

• Reduce legal liability through a clear understanding of health care consent (HCC) and advance care planning (ACP) and best practices to ensure compliance.

• Increase your knowledge of Ontario’s legal framework and dispel common misconceptions around HCC and ACP.

• Learn about tools and resources to support knowledge translation of HCC and ACP in long term care and how to connect with best practice initiatives underway in Ontario.

Julie Darnay, Judith Wahl, Liz Laird,  Leadership Team, HPCO Health Care Consent Advance Care Planning Community of Practice

 

Workshop #24

9:00am - 10:00am

Best Practices for Conducting Workplace Investigations

(Management and Operations)

• Look at best practices in conducting thorough, unbiased and comprehensive investigations into violence and harassment and how to adapt them to a broader range of workplace health and safety issues.

• Understand how to build a foundation for an investigation, roles and responsibilities for those involved with the process, evidence collection procedures, as well as how to conduct interviews and properly document the investigation.

• Recognize how workplace investigations are not only critical for meeting legal and ethical responsibilities, but are a useful tool to uncover and prevent the reoccurrence of other issues.

Denise Koster, Workplace Violence and Elder Abuse Specialist, Koster Consulting & Associates

 

Workshop #25

9:00am - 10:00am

From Good to Great: Inspirational Leadership in Seniors’ Care

(Management and Operations)

• Understand best practices in executive leadership that can help increase loyalty, engagement and productivity in your organization’s delivery of care for seniors.

• Reflect on the leadership you want to provide in your role and how your strengths relate to key traits identified among great leaders.

• Explore the low cost and high value of intrinsic rewards (competence, autonomy, progress) and how to use them to build, empower and motivate collaborative care teams.

Bruce Mayhew, President, Bruce Mayhew Consulting

    10:00am - 10:30am Break
 

Workshop #26

10:30am - 11:30am

Patients First: Insights into LHIN Integration

(Integration and Collaboration)

• Understand how Ontario’s Patients First Act is being implemented across the province and how it is being applied to long term care, seniors’ housing and community services.

• Gain insights from one LHIN as it rolls out the integration plan and sub-region development.

• Hear about OANHSS member feedback and discuss these issues with the panel.

Nancy Naylor, Associate Deputy Minister, Delivery and Implementation, Ministry of Health and Long-Term Care

Deborah Hammons, Chief Executive Officer, Central East LHIN

Debra Cooper Burger, Chief Executive Officer, Union Villa, Unionville

 

Workshop #27

10:30am - 11:30am

Using “Comfort Care” Rounds to Support Resident Quality of Life

(Care and Services)

• Learn about this proactive practice to reduce falls, pressure ulcers, pain and improve residents’ quality of life.

• Find out how one home implemented “comfort care” rounds as an organizational priority, adapted it to the long term care setting and its success in meeting the home’s quality improvement goals.

• Understand the change management strategies required for successful implementation and the resources available to assist homes with putting this approach into practice; a preview of an in-house training video will be shown.

Mary Boutette, Chief Operating Officer, The Perley and Rideau Veterans’ Health Centre, Ottawa

Jennifer Plant, Director of Clinical Practice, The Perley and Rideau Veterans’ Health Centre, Ottawa

Lacey Sheng, Performance Improvement Consultant, The Perley and Rideau Veterans’ Health Centre, Ottawa

 

Workshop #28

10:30am - 11:30am

Improving Patient Relations: Views from Health Quality Ontario and Long Term Care Homes

(Governance and Leadership)

• Learn about Health Quality Ontario’s (HQO) collaborative work to select patient relations measures and pilot data collection and reporting in order to guide province-wide implementation.

• Hear from a panel that includes HQO, as well as municipal and not-for-profit long term care homes, on what has been learned from pilot testing of the indicators and how each home used facility-level reports to understand and improve care.

• Discover how this work aligns with Long-Term Care Homes Act requirements and beinformed about additional HQO resources to support quality improvement across the sector.

Anna Greenberg, Vice-President, Health System Performance, Health Quality Ontario

Paula Tohm, Director, Client Relations, Baycrest Health Sciences, Toronto

Kathy Plunkett, Home Administrator, Hastings Centennial Manor, Bancroft

Kimberleigh Callaghan, Director, Communications, Engagement and Patient Relations, St. Joseph’s Care Group, Thunder Bay

 

Workshop #29

10:30am - 11:30am

The Bright Spots Study: Factors that Enhance Compliance with Plan of Care

(Governance and Leadership)

• Discuss the challenges homes face being compliant with Plan of Care (PoC) requirements and the results of the first phase of a collaborative study designed to address low rates of compliance.

• Hear about insights gained from homes with high rates of PoC compliance and the tools and strategies they use to ensure the effective communication and adherence to requirements related to PoC and care planning.

• Share experiences and contribute to a future model for meeting requirements related to PoC, including potential barriers, solutions and useful practices.

Kerry Moloney, Research Associate, Bruyère Centre for Learning, Research and Innovation in Long-Term Care

Peg Muhlbauer, Director of Care, Wellington Terrace Long Term Care Home

Laura Holtom, Administrator, Wellington Terrace Long Term Care Home

 

Workshop #30

10:30am - 11:30am

Law, Sex and Sexuality in Long Term Care

(Care and Services)

• Learn the law relevant to issues of consent, capacity and sexuality, including the requirement that consent may only be given by those involved in the sexual activity.

• Know when to speak with family members and understand what say, if any, substitute decision-makers have in matters of sexuality.

• Discuss challenges in determining capacity and how to practically manage intimacy and sexual expression by those in your care.

Judith Wahl, Lawyer, Wahl Elderlaw

Mary Jane Dykeman, Partner, DDO Health Law

 

Workshop #31

10:30am - 11:30am

Reducing Antipsychotics Use: The Bendale Acres Experience

• Review steps to implementing evidence based best practices in the use of antipsychotic medications.

• Explore the opportunities, benefits and challenges encountered as one large home safely reduced antipsychotic medication usage by 50 per cent, in keeping with the province’s quality focus.

• Hear about symptoms and side-effects that can be managed without antipsychotic medications and the perspectives of interdisciplinary team members and families as usage was tapered off.

Margaret Aerola, Administrator, Bendale Acres, Long-Term Care Homes and Services, City of Toronto

Lynne Anderson, Clinical Consultant Pharmacist, Medical Pharmacies Group Ltd.

Rani Calay, Administrator Lakeshore Lodge, City of Toronto Long Term Care Homes and Services

Raj Parmer, RPN, Behavioural Support Team Member, Bendale Acres, City of Toronto Long Term Care Homes and Services

Chen Zhu, RPN, RAI Lead, Bendale Acres, City of Toronto Long Term Care Homes and Services

 

Workshop #32

10:30am - 11:30am

Crisis Communications: Preparing for When, Not If

(Management and Operations)

• Recognize the importance of taking a “when,” vs. “what if” approach to crisis preparedness, understand the differences and how to engage Board and senior management members in a crisis communication strategy and response plan.

• Walk through the 10 steps to crisis management, starting with a vulnerability audit, so your Board and organization are ready to act when trouble strikes.

• Learn how to ensure you have proper monitoring, notification systems and procedures in place so that you can respond to a crisis with the right skills, positioning, messages and spokesperson for your organization.

Nancy Coldham, Founding Partner and Strategic Practice Leader, The CG Group

    11:30am - 11:45am Break
 

Workshop #33

11:45am - 12:30pm

Building Quality Improvement Capacity for PSWs Providing Home Care

(Care and Services)

• Learn about the first online training program developed to increase quality improvement capacity specifically for personal support workers (PSWs) delivering home care.

• See how this program provides PSWs with exposure to quality improvement theory, principles and best practices they can use to improve the quality of care for their home based clients.

• Hear how the program can help address gaps created through the sometimes varied professional training among PSWS.

Gillian Ritcey, IDEAS Program Director, Institute of Health Policy, Management and Evaluation, University of Toronto

Clare Moss Zarb, IDEAS Project Coordinator, Institute of Health Policy, Management and Evaluation, University of Toronto

 

Workshop #34

11:45am - 12:30pm

Quality Improvement Plans: Lessons from Health Quality Ontario

(Management and Operations)

• Listen to findings from Health Quality Ontario’s (HQO) analysis of long term care home quality improvement plans (QIPs) from the system level to unique change ideas that have led to improvement in individual homes.

• Discover when and how to use HQO benchmarks and why collaboration across sectors can strengthen your QIP.

• Find out which indicators have improved, maintained or declined over time and how they are expected to evolve over the next several years.

Danyal Martin, Manager, Quality Improvement Plans and Quality Improvement Strategies, Health Quality Ontario

Laurie Dunn, Team Lead, Quality Improvement Plans, Health Quality Ontario

 

Workshop #35

11:45am - 12:30pm

“The Hardest Day of Our Lives”: Supporting New Residents with Dementia and Their Families

(Care and Services)

• Hear, reflect on and “tune in” to the reality and challenges of moving to a long term care home from the perspective of the person with dementia and the family caregiver.

• Consider tips and strategies to make the transition less traumatic and foster strong working relationships with families for the future.

• Be introduced to resources from the Alzheimer Society that provide staff with practical steps they can take to make transitions easier.

Mary Schulz, Director, Information, Support Services and Education, Alzheimer Society of Canada

Laura Garcia, Knowledge Translation and Exchange Coordinator, Alzheimer Society of Canada

 

Workshop #36

11:45am - 12:30pm

Paid Companions in Long Term Care: Making It Work

(Research)

• See what current research has revealed about the increasing role paid companions play in providing care to seniors in residential care homes across Ontario, including physical, dietary and social care.

• Gain insight into the ways in which paid companions can help and hinder frontline work in long term care.

• Consider how management and staff can work with families to mitigate the potential negative impacts of care provided by paid companions while making the most of its positive contributions.

Tamara Daly, Associate Professor and Principal Investigator, Invisible Women: Gender and the Shifting Division of Labour in Long-Term Residential Care Facilities, School of Health Policy and Management, York University

 

Workshop #37

11:45am - 12:30pm

Using Peer Support to Reduce Social Isolation

(Care and Services)

• Learn about the Java Mentorship Program, an innovative peer-support approach that educates residents, family and volunteers about how to provide friendly visits and mentorship to socially-isolated residents.

• Review findings from a formal evaluation of this program across 10 Ontario long term care homes, including outcomes and experiences of resident mentors, staff and those receiving the visits.

• Discuss challenges the long term care system faces in supporting residents’ mental health.

Kristine Theurer, Founder, Java Group Programs Inc.

Susan Brown, Director of Research Coordination and Research- Practice Integration, Schlegel-UW Research Institute for Aging

 

Workshop #38

11:45am - 12:30pm

The Patient Obudsman: The Journey So Far

(Governance and Leadership)

• Get an overview of the mission, vision and mandate of the Office of the Patient Ombudsman, first opened in July 2016.

• Hear about the Patient Ombudsman’s provincial tour and observations, outreach activities and regional learnings and perspectives derived from numerous patient consultations, such as gaps in managing transitions between care settings and engaging with diverse groups.

• Understand further details of the Patient Ombudsman’s role and learn more about the complaints resolution and investigation processes.

Christine Elliott, Patient Ombudsman

 

Workshop #39

11:45am - 12:30pm

Overcoming Barriers to Innovation in Dementia Care

• Discuss common concerns and myths around legal and regulatory restrictions that may prevent the implementation of innovative approaches to care.

• Hear how different organizations have dealt with potential compliance barriers to the implementation of an innovative program for people with dementia, called DementiAbility.

• Get an overview of DementiAbility Methods, a Montessori-based approach that strives for an environment where individuals can reveal their best abilities, helping them to live with meaning, purpose, dignity, joy,  human connection and enhanced self-esteem.

Gail Elliot, Gerontologist and Dementia Specialist, DementiAbility Enterprises Inc.

Joanne Jackson, Administrator, Grandview Lodge, Dunnville

  Closing Luncheon 12:30pm – 2:15pm Awards Luncheon